Training FAQ
FAQ Detail
Review the full answer below, then return to the searchable FAQ list.
How do we enter multiple units within a building?
This depends on who your legal customer is.
Single customer / one contract for all units:
Each unit is simply regarded like any other room within a building.
Separate customer per unit:
If you contract directly with a unit owner, treat that unit as its own customer relationship with their own building.
View this tutorial for more details on entering customers.
Single customer / one contract for all units:
Each unit is simply regarded like any other room within a building.
- If all units are managed under one contract and you do not contract directly with each unit occupant, create one Building record.
- Enter and document equipment within that Building, making sure to set the correct Location and Area Served for each piece of equipment.
- You may enter multiple addresses for the same Building by adding them under the Building’s Extra Address tab.
Separate customer per unit:
If you contract directly with a unit owner, treat that unit as its own customer relationship with their own building.
- Create the unit owner as a separate Organization
- Create the unit as a separate Building
- Set up a separate Contract.
- You may fill in the Parent Building field and a Unit number field accordingly.
View this tutorial for more details on entering customers.