How to get a fast answer or solution

Enterprise customers should submit an "Issue/Opportunity" ("IO") through your GamePlanPro™ system. Open the Find menu and create a new IO.

Flex customers should email Ucora at askucora@ucora.com

To help us respond quickly, please include:

• Where is this happening?
  Screen or report name and the menu path. If possible, use the Action/Share Screen/Search menu in GamePlanPro™.
• What do you want?
  Describe the outcome you’re trying to achieve (what “done” looks like).
• What’s wrong right now?
  What you expected vs. what actually happened. Include the exact error text, if any.
• Example
  A specific work order, invoice, customer, entity ID, and relevant date/time.
• Proof
  A screenshot (full screen if possible) or a 20–40 second recording.
• Urgency
  High, Normal, or Low.

If possible, send one request per email.