If you’re an admin, try signing in as the user who can’t log in to confirm the issue and capture any error message.

If you’re not an admin, the most common cause is an incorrect password. Use the Forgot Password option to reset it.

If no password reset email arrives:

• Check the spam/junk folder.
• Verify the user’s email address is correct on the Person screen.

If the password is correct but login still fails, confirm the user belongs to a group that has permission to sign in (for example, Technicians, Managers, or System Admins). Only certain groups can log in.

Note: Some GamePlanPro™ user groups are add-ons (such as "Invoicing" or "Vacation Manager") and do not include General Screen Access. Membership in an add-on group alone is not sufficient to log in.

Note: If you bookmark the system address, be sure to not have any parameters after the address in your bookmark. Only have "[company].ucora.com".