Rates are determined by the skills assigned to each user (for example, Gas Ticket A, Confined Spaces, etc.). On the User screen, open the Skills tab to assign one or more skills to a user.

You can create and manage skills from the Admin screen. When a skill marked as a Journeyman skill is assigned to a technician, the system considers that technician a journeyman and applies the journeyman rate to their time on quotes and work orders.

If you prefer, you can create a skill named “Journeyman,” mark it as a Journeyman skill, and then assign it to any user who should have journeyman rates applied.

Note: Updating a user’s skills does not retroactively change rates on existing time entries.

View this tutorial on skill management for more details.